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FAQs

Ordering & Shipping

  • How do I pay?

Because we want your shopping experience to be of utmost convenience, we accept payments through Bank Deposit via BDO, BPI and Paypal.

  • When do I receive my item?

Once your payment is confirmed, we will process your order and ship within 1-3 working days. For Metro Manila shipment, transit time takes 2-3 business days while Provincial is 3-5 business days. 

  • How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing the tracking number for your package. You may track via the XEND website www.xend.com.ph. 

  • Can I change, cancel or return my order or any details of it?

Changes can be made to your order during your checkout process. However, orders that have already been submitted and invoiced cannot be altered. Our goal is to provide exceptional service and 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may return your purchase subject to our Return Policy.

  • My order has not yet arrived!

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You are encouraged to track your order via www.xend.com.ph. If your order has not arrived by the estimated delivery date, please email us at inquire.mdv@gmail.com with your Order Number and any details you can provide about your order and we will do our best to assist you in locating your package. Please do bear in mind that we use a third-party courier service, we are not liable for any delays or lost on their part. Tracking your order is greatly encouraged.

Refunds & Returns

  • How long does it take to process a returned item

After submitting the Returns and Exchanges form to us, the item/s for return must be shipped to us within 3 days and the shipping details (courier used and tracking number) of which must be emailed within the same time frame. Failure to do so may result in a final sale. For returned items in good condition, you can expect your store credit in 5 to 7 business days after you shipped the items back to us. 

  •  An item is missing from my order, why?

We may have sent your items in separate parcels so please check your e-mail to see if any of your items will be arriving separately. If an item is still missing and any additional packages have not arrived within our estimated delivery time, please get in touch with our Customer Care team at inquire.mdv@gmail.com with your order #, item name and a description of the issue. We’ll get back to you right away!

For more info, please visit the Returns & Exchanges page.